Legal

Refund & Cancellation Policy

Last updated: 30 September 2026

This policy explains how billing, cancellations, and refunds work for My Digital Sevak, a subscription service operated by Advance Media Solution. It forms part of our Terms of Service.

1.No free trial — paid from day one

My Digital Sevak does not offer a free trial. Every plan is paid from the day you sign up, and every new account is covered by our 7-day money-back guarantee (section 4). If you would like to see the product before paying, you can book a free demo from our website.

2.Billing cycle

Your selected plan is billed monthly in advance, starting on the day you sign up, and renews automatically every month until cancelled. Payments and recurring card or UPI autopay mandates are handled securely by Razorpay. A GST tax invoice is issued for every successful charge.

3.How to cancel

• Cancel anytime from Settings → Subscription & billing in your dashboard, or email nishant@advancemediasolution.com.
• Cancellation stops future renewals. Your access continues until the end of the period you have already paid for, after which the workspace is locked until you resubscribe.

4.7-day money-back guarantee

Once a guarantee refund is issued, the subscription is cancelled and the workspace is locked.

5.Renewals, upgrades & other refunds

• Renewals are non-refundable. Monthly renewal charges after your first payment are not refunded, in full or in part. If you cancel, you keep access until the end of the period you have paid for — we do not charge again, and we do not pro-rate a refund for the unused portion.
• Upgrades take effect immediately and are charged on a prorated basis for the remainder of the current cycle. Upgrade charges are non-refundable.
• Downgrades take effect at the end of your current billing period; you keep your current plan until then. Downgrades do not generate a refund for the current period.
• Outside the money-back guarantee, we will still refund any charge made due to a billing error or duplicate charge, or where a refund is required under applicable law. Email nishant@advancemediasolution.com within 7 days of the charge with your invoice number.

6.Failed payments

If a renewal payment fails, we will retry and notify you. If the payment is still outstanding 3 days after it was due, the workspace is locked until billing is resolved. Your data is retained while the account is locked, and access is restored as soon as the payment goes through.

7.Refund processing

Approved refunds are processed back to your original payment method via Razorpay, typically within 5–7 business days, depending on your bank.

8.Contact

Advance Media Solution
Rudrapur, Uttarakhand, India
Email: nishant@advancemediasolution.com